I don't pretend to be an academic, or an industry expert, on interviewing. I've never taken any classes on the process, I actively scoffed at advice given to me from college career counselors, and the only interview I ever prepped myself for was a technical one - and that was in forcing myself to learn enough SQL to get by a twenty question exam.
For the record, I passed the exam, I got the offer - and I turned down the job.
However, in the many interviews I've been on in the past six years, and thinking about all the offers I got, and the one offer that I did not, I believe I can take that hands-on, practical experience and distill it into a sort-of five things list. Let's see if I get it right.
1. An interview is a date
No matter what anyone tells you, unless you're having a structured interview (one that is based on standard questions or is technical in nature), an interview is a seduction. People do not hire people that they do not like. I, personally, will not hire someone who I cannot get along with. It's not a question of ability - because, for the most part, in non-entry level jobs, the people applying have the knowledge, skills, and abilities to do the work. However, with the amount of team-based work that's present in the modern corporate environment, embracing the solo-rower personality, is not on your side.
Laugh at your interviewer's corny jokes, or at least give an honest (and you can possibly fake) smile if it's that bad. Make a few jokes of your own. Talk about the weather, or your commute, or something that interested you before getting into the nitty-gritty of the process. Make them like you, and please, be honest about if you like your interviewer or not (not necessarily to them, but to yourself).
If you've ever gone on a blind date, or even a regular date, you'll understand the following: If you don't like them for the hour you're interviewing them, then how are you going to manage forty, fifty, sixty, even seventy hours a week with this person? You wouldn't go on a second date with someone who you don't like, so why ever would you force yourself to take a job (if offered) with someone you don't like?
Trust me, your interviewer is thinking the same thing.
2. Eye contact, speaking clearly, smiling, and breathing do make all the difference
HimynameisJaneandI'mreallyinterestedinthisopportunityandyoushouldhiremedespitethefactthatIcan'tbehumanbecauseIhaven'tstoppedtobreatheinthelasttenseconds.
Imagine this is said in a mumble, head down, and with a flat expression. Pretty difficult to understand, let alone agree with, don't you think?
One of the key advantages that people who are on the debate team, or do a lot of presentations (and have professors who do not hold back criticism and bad grades for failure to properly take criticism), or are in situations where they are forced to do meeting and greeting (student council, fund raising or philanthropy, etc.) have is that they have learned the how to properly present themselves.
They have learned that these things should all be done, but at the proper time. Let's take what Jane said and try to ... plot this out:
Make eye contact
- If you're interviewing in the US, more than likely, eye contact is not only a calming activity for you and your interviewer, but it means if done in the right measure, he or she is likely to believe anything that comes out of your mouth
Smile
- It's a shared connection; puts your interviewer at ease
Speak clearly
- "Hi, my name is Jane."
- You have an interviewer who is at ease, who is ready to believe you, and if he can't understand what you've just said, then it is a wasted opportunity for both of you.
Breathe.
- "I'm really interested in this opportunity."
- Even though can hear and understand many times more than can be spoken, he still needs time to take it in and think about it. Forcing too much information in too little time doesn't allow a thought to "sink-in." You do that (by forgetting to breathe and relax), you'll sink your interview.
3. Don't be late and don't be too early and don't be snippy about either situation
Let's not forget that the reason you have an interview is that your interviewer needs to hire someone. You are hot property at this point. At the same time, and more importantly, don't forget that you also need the job, and it is you who has to jump through hoops to get it, not the other way around.
Based on that, don't be late to your interview. I cannot emphasize this enough; it is your business and your responsibility to show up on-time at the given location to do your very best to pass the interview. Your interviewer is not at your leisure, it is the exact opposite.
And because of that, don't be too early to your interview. People are busy - they're working. They do not have time to babysit you. If you scheduled time is 9:00 AM, don't be there at 8:30. 8:45 is pretty good, but to be honest, in the situations I've been in, I prefer my interviewees no more than five minutes earlier. Sometimes I'm walking out of a meeting at five minutes before the scheduled time, and if he or she comes earlier, I've missed the call from security to get them. Be punctual, not obnoxious.
Furthermore, sometimes, things happen. If you are going to be late, and you can contact your interviewer, do so. Trains run late, accidents happen on the expressway, weather can turn on a dime - I've yet to encounter an interviewer who held that against me. And, honest to goodness truth, if I did run into one, I'd have to invoke part of what I mentioned in Point 1 - that is not an admirable character trait that I'd like to deal with for an excess of forty hours a week.
Likewise, I had to wait on an interviewer for thirty minutes one time - I took the job, and I was very happy for it, but I was seriously pissed off about it. However, I did not show it during the interview, and after I worked at the organization, I came to understand what had caused the delay. I still found it rude beyond all measure, but as the interviewer wasn't my direct manager, I was more willing to let it slide.
However, it also treaded very closely on that "do I want to spend more than forty hours a week with this person" rule.
4. There's nothing wrong with not knowing something
Very seriously, if you were on the other side of the table, and you were forced to choose between two people, which one would you choose:
A) Thinks he knows everything about the business, and is a bit of a smooth talker, so his answers sound good, but lack true substance
B) Admits that he's not fully aware of all the details, and is a bit of a smoother talker, but has a personality that shows he's willing to learn, and will do it quickly
Honestly, I don't think it's very hard a decision, and most interviewers are likely to agree with me. It's wonderful if you talk "great game," in fact, that's a solid communication skill and is very useful - however, if I'm hiring for someone to work for me, I also want that coupled with an ability to know when you're wrong. To know when you are wrong or to admit that you don't know, but you are very willing to learn.
At the end of the day, the corporate environment, for many jobs, is one of constant and consistent learning. I'll take a confident, yet humble, person over an overconfident one any day.
5. Want the job
If you were offered the job on-the-spot, and it fulfilled your salary requirements, and your commuting requirements, and all the other little bells and whistles we want but don't admit to (working from home, expense account, Blackberry, signing bonus, performance bonus, just-because-we-like-you bonus, etc.), and you would still say no, don't even interview for it.
There is a bit of ego-stoking involved when we get a call back for our resume. Some of us, even while employed, keep our resumes out there, just to see how the waters are, to see how many bites we get. Yet, if called in for an interview, and we're not looking, then we don't go.
If you're doing that, and you're not genuinely planning to take the job, then don't waste your time and the interviewer's time. Yes, it's good to get practice interviewing - all good and wonderful, but find a career counselor for that. Use a friend. Even use a mentor; but don't waste people's time. It's not only rude, but I believe it displays a fundamental lack of integrity - and that's not a quality that anyone wants to hire nor should anyone want to personally cultivate.
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I don't presume for the above to be the all-encompassing quick-list on interviewing. I'm sure there are points I've missed, and I'm even more sure that there are points that are disputable or even perhaps a little naive.
However, I still believe that using just the core arguments in each of those points will make a person a better interviewer. The intangibles that are used to measure how well a person does on an interview are equally, if not more important, than the tangible evidence of experience and skills. The more work you do on getting the complete package together, than the better the chance you have of landing the job - and that's the whole point to going on an interview in the first place, right?